MARKVISS

Optimize Front Desk & PMS with Clear Goals and Smart Metrics

Streamline daily operations, track performance, and improve guest experience. Your front desk is the heartbeat of your hotel. Markviss helps you align front desk operations with KPIs like occupancy, room revenue, and guest satisfaction—ensuring clarity and accountability across shifts and seasons.

Real-Time Occupancy Tracking

  • Monitor OCC%, REVPAR, and ARR as they change
  • Adjust pricing, promotions, or staffing based on trends
  • React quickly to blocked or turned-away rooms

Guest Experience Metrics

  • Track guest satisfaction via post-stay scores or reviews
  • Set goals for service recovery and upsell conversions
  • Reduce check-in/out delays through team alignment

Workforce Visibility

  • Measure WHRS# (worked hours) and EMPL# to optimize staffing
  • Reduce overtime while maintaining service levels
  • Set productivity KPIs linked to room turnover or front desk tasks

Revenue Optimization

  • Track REVPOR, RACK, and REV across shifts
  • Identify underperforming time blocks or agents
  • Use PROFPAR and NREVPAR to measure room profitability

Inventory & Capacity Planning

  • Stay on top of INV, CAP, and Blocked rooms
  • Link ALOS (avg. length of stay) to dynamic pricing goals
  • Set capacity targets for events or high seasons

Connected Hospitality Solutions

Hospitality Solution

Turn hotel complexity into guest-centric clarity with structured goals. From the front desk to the kitchen to the spa, every department plays a role in satisfaction, revenue, and reputation.

F&B Solution

Built for restaurants, bars, and banqueting teams inside hotels. Align food and beverage operations with performance goals.

Spa & Wellness Solution

Deliver outstanding service while optimizing treatment utilization and profitability. Whether you operate a day spa or a luxury hotel wellness center.

See it in your own numbers

See how occupancy, revenue, and workforce metrics come together in your own numbers.

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